![]() These must remain disabled throughout the test. ![]() Disable any screen-sharing or remote-access software (such as Zoom ®, Skype ®, TeamViewer ®, Microsoft Teams ®, Anydesk ® and Apple Remote Desktop™) prior to the test. ![]() Certain behaviors will invalidate your test and can result in score cancelation.Don't use any unauthorized materials, including personal recording devices, mobile devices, smartwatches, prewritten notes or textbooks at any time during the test.Don't communicate with anyone other than the proctor.If you don’t follow these rules, your test scores can be canceled, and your registration fee will not be refunded. Quickly find those configuration items giving you pain - saving you time and money.To ensure your test day goes well, follow the procedures listed in the Bulletin, including the important rules below. Impact assessment: Easily manage your configuration items, define their relationships and instantly find out what affects what - that's impact assessment you can count on.Problem, change and release management: Proactively manage your IT services by systematically addressing repeating issues (problems), track infrastructure changes, then include them (alongside their related incidents) when planning, tracking and testing releases to ensure problem-free updates.Customer portal and knowledge management: Customize a self-service portal to deliver knowledge where users need it and allow them to submit issues and feedback.The knowledge management tools let you share insights about your services (e.g., guides, FAQs).Triggers and workflows: Intelligently route service desk records and assign appropriate priorities.Incident management (ticketing): Easily log and track issues then manage incidents to quickly resolve customer issues.Mobile app: Download the free mobile app, which allows agents to provide on-the-go support from iOS or Android devices.Unattended support: Set up access to customer's computers to provide on-demand support using the desktop application.Attended support: Host unlimited live support sessions with customers using the desktop application.GoToAssist desktop application: Download the GoToAssist desktop application to host support sessions with customers and access session tools.My Account: Manage your GoToAssist account settings through the My Account page (e.g., change your billing, personal, or login info, as well as manage your subscription plan, etc.). ![]() See How do the modules interact together? for more information.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |