![]() In summary, suppose you resort to their $150 monthly plan, with your team of 10 people. So, their WhatsApp messaging prices are $0.005/message for one-session-message (messages sent during the first 24 hours that a customer initiated a conversation) and $0.005/message for template-messages (these are pre-approved messages that can be sent, even if the customer has not started the conversation). Now, remember that to use a chatbot with WhatsApp, it is necessary to integrate the API. Let’s take as an example the plan they indicate as recommended: Pro-Plus Plan for 10-100 people on your team, for $150 per month. In addition to the unification of communication, other value points of their services are language detection and automatic translation, assignment of conversations to specific agents, and up-to-date activity information.ĭue to the diversity of features, they have a variety of rates according to the functionalities you require and the size of the team. On the other hand, to use the bot, you must be a user of MessageBird’s services, that is, have one of their licenses. To find out how much it would cost to acquire this solution, you should contact their sales team. ![]() The process consists of four steps: the creation of the bot (where you add the information that the bot should know), the channels through which it will operate, customization of responses, and testing before launching it. The chatbot operates within omnichannel communication. That is, they have geared the chatbot towards answering frequently asked questions that may arise among your customers. ![]() Their product in terms of conversational assistance is FAQ Bots. They are recognized as an official provider of the WhatsApp Business solution. In this way, you can build a customer profile from the various channels through which they have contacted you (WhatsApp, SMS, Messenger, LINE, Telegram). Message Bird offers as its main product an omnichannel tool that helps you unify communication from different media into a single channel. If you don’t know how to do it, you can take a look at our article How to integrate the WhatsApp API into your company? 1. We hope this compilation will be useful and easy to understand.īefore we begin, it’s worth mentioning that to use or implement a chatbot service for WhatsApp, it is necessary to be a user of the WhatsApp API. Also, we present an alternative that can be equally beneficial to you. Here we will expose the main characteristics of each service, its pros, and its cons. On the other hand, if you have already decided that you will implement a chatbot, but you are researching and want to compare options, keep reading. If you are not familiar with conversational assistants, you can check our article on How to create a chatbot for WhatsApp Business? Ah! We address and solve basic doubts for those who are just beginning to learn about the topic. In this article, we will provide a brief and useful review of the chatbot software that we consider to be the best.
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